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Terms and Conditions

For Members of the Mint Lifestyle Web Service


A. Mint Lifestyle is managed and operated by Mint Lifestyle Partners, a lifestyle management company registered in the UK. 

B. The concierge and lifestyle management service is provided primarily through personalised advice received via phone or email, third party services provided by Partnered Suppliers (PS's) and an online knowledge base (website).

C. Partnered Suppliers are fully audited by Mint Lifestyle Partners and accept Mint Lifestyle Partners' Terms and Conditions of business.

D. For the purposes of this Agreement, 'Clients' are individuals or corporate entities who use to Mint Lifestyle's concierge and lifestyle management service.  

1.  Obligations of Mint Lifestyle – Use of Website

1.1. The material on this site is subject to Mint Lifestyle Partners copyright protection, unless otherwise indicated. Mint Lifestyle Partners copyright protected material may be reproduced free of charge in any format or media without specific permission, provided the material is for public use and not for profit, material or financial gain. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context.

1.2. Where the material is being published or issued to others, the source and copyright status must be acknowledged. The permission to reproduce Mint Lifestyle Partners copyright protected material does not extend to any material on this site which is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned. If there is a restriction on reproduction, any other proposed use of the material would be subject to the approval of Mint Lifestyle Partners.  


1.3. Mint Lifestyle is not responsible for the content or reliability of websites linked to the Mint Lifestyle website, and does not necessarily support the views expressed within them. Including a link to a website, should not be taken as an endorsement of any kind. Mint Lifestyle cannot guarantee that these links will work all of the time and has no control over availability of the linked pages.


1.4. You agree to grant Mint Lifestyle, free of charge, permission to use any material you provide on its website and in responses provided to Clients, including modifying and adapting it for operational and editorial reasons.


1.5 Mint Lifestyle grants visitors to this World Wide Web site access to these pages conditional upon your agreement to accept the application of the laws of the UK to govern matters between us in relation to this web site and you agree to indemnify us and not hold us liable for the foreseeable result of any actions you may take based on the information contained herein.

2. Obligations of Mint Lifestyle – Use of Support Service

2.1. Mint Lifestyle agrees to use all reasonable endeavors to introduce Clients to suitable service professionals who are best suited to meet their needs. For certain jobs, Mint Lifestyle may undertake to manage the job and liaise with the service professionals on your behalf.

2.2. Mint Lifestyle agrees to use all reasonable efforts to ensure that when Clients use the service, you do not pay more than the local market rate or the recommended retail price for any goods or services concerned.

2.3. Mint Lifestyle agrees to update Clients as soon as is reasonably practicable in respect of any fundamental changes within Mint Lifestyle, including, amongst other things, systems of work, pricing, fees and additional charges.

2.4. In the event of any complaint about the Mint Lifestyle service, Clients should raise the issue directly with Mint Lifestyle who undertake to look into the issue within 2 working days of receipt of the complaint and report back to the Client as soon as reasonably practical. This does not in any way affect the Clients' statutory rights.

3. Partnered Suppliers (PS's)

3.1. Where possible Mint Lifestyle will introduce Clients to a service professional that is a Partnered Supplier (PS).

3.2. Mint Lifestyle will use all reasonable endeavors to ensure that the PS's are reputable companies offering quality and value to their customers.

3.3. The contract for work to be carried out by the PS is between the Client and the PS. Mint Lifestyle is not party to that contract.

3.4. It is the responsibility of the PS to communicate its Terms and Conditions of Business, method of work and prices to Clients.

4. Other Service Professionals

4.1. In the event that Mint Lifestyle does not have a PS to carry out Clients' requested jobs, Mint Lifestyle will take reasonable steps to find another service professional to do so. Mint Lifestyle cannot guarantee such a service professional in any way whatsoever.

5. Client's Obligations

5.1. The service will commence from the time the Client funding the service so agrees in the contract with Mint Lifestyle.

5.2. Clients agree to use best endeavors to provide true, accurate, current and complete information when providing details to Mint Lifestyle.

5.3. Clients agree to notify Mint Lifestyle as soon as practical of any changes to the information provided, when appropriate.

5.4. Clients agree not to impersonate any other person or entity or to use a false name you are not authorised to use.

6. Charges and Payment

6.1. Clients shall pay all charges reasonably levied by Partnered Suppliers, as notified at the time of booking. You will be notified of any changes to pricing as laid out in clause 2.3.

6.2. Additional charges may be incurred from time to time. These charges will always be agreed in advance.

6.3. From time to time, Mint Lifestyle may also charge for specific, complex tasks, presented to you as a 'package'. This will apply where there is no supplier or where Mint Lifestyle can provide a more competitive service than existing suppliers. These packages will be defined and agreed with Clients in advance of any additional payment being agreed.

6.4. From time to time, payment for services provided by Partnered Suppliers may have to be managed through Mint Lifestyle. In such instances Mint Lifestyle will invoice you. Mint Lifestyle will then arrange for the PS to be paid on the terms agreed between Mint Lifestyle and the PS.

6.5. Mint Lifestyle may earn commission from PS's as a result of introducing you to a PS. In most cases, the commission is calculated as a percentage of the value of the work carried out by the PS on the Client's behalf. This percentage will vary on, amongst other things, the quantity, quality and nature of the work undertaken by the PS for the Mint Lifestyle as a whole. In any event, the level of commission will not override Mint Lifestyle's obligation under section 2.2.

7. Confidentiality

7.1. All private information matters or issues that you disclose to Mint Lifestyle's employees or officers are confidential. Neither will disclose information about Clients to third parties other than for the purposes of this Agreement.

8. Liability

8.1. When Clients instruct a PS, your contract for that PS's services is with the PS not Mint Lifestyle. Mint Lifestyle is not responsible for the actions of the PS.

8.2. Subject fully to its obligations under clauses 2.1, 2.2, 2.3, 3.1 and 3.2 above, Mint Lifestyle accepts no responsibility for any loss, liability or cost incurred by Clients as a result of any act or omission by the PS.

8.3. Subject fully to its obligations under clauses 2.1 and 2.2 above, Mint Lifestyle accepts no responsibility for any loss liability or cost incurred by Clients as a result of any act or omission by any other service professional who is not a PS.

8.4. Mint Lifestyle makes no warranty that the web site or use of the service will be uninterrupted, timely or error free.

8.5. Mint Lifestyle accepts no responsibility for any act or omission beyond its reasonable control.

9. Force Majeure – Unforeseeable Events

9.1. Neither party to this Agreement shall be responsible to the other party for any delay in performance or non-performance due to a force majeure event. Mint Lifestyle shall promptly, upon the occurrence of a force majeure event, inform the Client in writing stating that the event has delayed or prevented its performance under this Agreement and thereafter that it shall take all action within its power to comply with the terms of this Agreement as fully and promptly as possible.

9.2. "Force majeure event" means an event beyond the reasonable control of either party including without limitation strike, lock-out, labour dispute, act of God, war, terrorist act, civil commotion, malicious damage, compliance with a law or government order, rule, regulation or direction, accident breakdown of plant or machinery, fire, flood, storm, and other circumstances affecting the supply of goods and services.

10. Intellectual Property Rights

10.1. The Partner Organisation hereby acknowledges that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the web site (the "Rights"), including the manner in which the web site is presented or appears and all the information and documentation relating thereto is the property of Mint Lifestyle or Mint Lifestyle Partners and nothing contained herein shall be constructed so as to transfer any of the Rights to you.

11. Notices

11.1. A notice or other communication under or in connection with this Agreement shall be in writing and shall be delivered personally or sent by recorded delivery post, fax or e-mail to the party due to receive the notice or communication at its registered address or the fax or e-mail address specified in writing to the other.

12. General

12.1. If any of the above provisions are held to be illegal or unenforceable such provisions shall be severed and the remainder of the Agreement shall remain in full force and effect unless the business purpose of this Agreement is substantially frustrated thereby.

12.2. This Agreement constitutes the entire agreement between Mint Lifestyle and its Clients and supersedes all previous communications, representations and agreements, either written or oral (other than fraudulent misrepresentation). This Agreement overrides any agreement that Mint Lifestyle may have with a Partner Organisation. You acknowledge that no reliance is placed on any representation made but not embodied in the said documents, though for the avoidance of doubt nothing in this Agreement shall in any way limit any rights you may have arising by virtue of the prevailing or successor Contract legislation.

12.3. The terms of this Agreement shall regulate the relationship between Clients and Mint Lifestyle and the use of the services provided by Mint Lifestyle shall constitute acceptance by you of the Terms & Conditions set out in this Agreement.

13. Governing Law and Jurisdiction

13.1. This agreement is governed by and shall be construed in accordance with the laws of the UK without reference to the principles of conflicts of laws thereof.

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